TERMS OF SERVICE

Terms of Use

Make sure your parent or guardian has read this important information and you have their full permission before using the Sonya Anise webshop (hereinafter the “Website”).


Parents or guardians

Please read these terms of use and explain to any children using the Website how they apply and what they mean. If you have any questions, please contact us.

Really important stuff...

By using the Website, you are automatically agreeing to these Terms. We can’t say it enough – ALWAYS check with your parents or guardian before using our Website or entering any of our competitions. Everything on our Website is just for you to look at and play with. You can’t sell it or pretend you made it yourself (this includes all our pictures and stories).

About us

We are part of Books Beautiful Limited, Ground Floor 11 Manvers Street, Bath, BA1 1JQ, UK.
All copyrights, trademarks, design rights and any other intellectual property rights (whether registered or unregistered) featured on the Website and all material or content made available by us via the Website are and will remain at all times our exclusive property or that of our affiliates and are protected by the relevant intellectual property laws (including trade mark and copyright laws).

Acceptance of these terms

By using the site you are agreeing to these Terms of Use and any policies we have, all together called our “Terms”. If you do not agree to these Terms, you must not access or otherwise use our Website.

Changes to these terms

We may modify, alter or update these Terms at any time so please check this page regularly. As above, if you continue to use the Website you will be deemed to have accepted any changes to these Terms.
We will be subject to the Terms in force at the time you use the Website.

Children and minors

This Website is aimed at users of various ages and we hope everyone will enjoy it (we all do!). CHILDREN AND ANY UNDER-18s SHOULD ONLY ACCESS THE WEBSITE WITH THE PERMISSION OF A PARENT OR GUARDIAN. Contributions submitted and/or read by children are subject to the consent of their parent or guardian.
We urge parents or guardians who permit minors to use the Website to inform them of safety online. You are solely responsible for deciding whether or not the Website content is appropriate for the child you are allowing to access the Website.

Copyright

This Website and its contents and information are owned or licensed by us, or our third party licensees, as appropriate. This is protected by copyright, trade mark, and other intellectual property laws. Except for private and non-commercial use, you may not use anything of ours and therefore you cannot extract and use any content of our Website without our express written consent. We reserve all our rights in relation to the Website and its contents.
Unauthorised use, copying, publication, uploading, framing, posting, downloading, transmitting, distributing or other misuse of our Website is strictly prohibited, and we reserve any action to enforce our rights.

Sometimes things don’t work

We will make reasonable efforts to keep the Website operational. However, the Website may be unavailable sometimes due to maintenance, malfunction or for various other reasons.
Despite our best efforts, we cannot guarantee the continuous operation of, or access to, our Website (also due to the nature of the Internet which often goes beyond our reasonable control), nor the lack of any delays, errors, interruptions, inaccessibility to the Website due to, for example, viruses, service interruptions, content deletion, problems with the network or defects and other malfunctioning of the Website you may experience.

Competitions

Sometimes we run competitions via the Website. If you wish to take part in any such competition you must comply with the competition terms posted and any other specific rules we apply from time to time.

It’s free

We don’t charge you to use the Website but be careful with any bandwidth or data restrictions imposed by your internet service provider. If you’re using the Website from a mobile device there may be additional charges depending on your contract. It is your sole responsibility to check this.

Our liability to you

The Website is provided on an “as is” basis.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. Nothing here shall limit or exclude liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation made by us, or any other liability that cannot be excluded or limited by applicable Law.  In addition, nothing here is intended to affect the legal rights and remedies you may have, under any mandatory laws.
To the extent permitted by mandatory provisions of applicable laws, we will not be liable to you for any costs, damages, claims, actual or alleged indirect loss or consequential loss you suffered that were not foreseeable to both you and us when you agreed to use the Website (including, but not limited to, loss of profits, loss or corruption of data, savings, business or opportunity, reputation or any other sort of economic loss).

Privacy Policy

You can read our Privacy Policy at any time.

Cookies and similar devices

Our Website use Cookies and/or other tools to store and sometimes track information about you. You can read our Cookie Policy at any time.

Other People’s websites 

Sometimes the Website will share links or redirect you to other people’s websites (for example, the links on our ‘merchandise’ page will redirect you to the relevant page of Amazon’s UK websites). These sites aren’t under our control and we aren’t responsible for (and don’t endorse) their content or policies. You are responsible for using these sites, including where you buy anything through them.

Social Media 

Please note that, if you choose to ‘share’ anything you do through our Website, they may be made available to social platforms such as Facebook and Twitter. Please read the privacy policies of those social websites, because anything you publish on those platforms will no longer be governed by these terms.
You may come across links to social media pages using our Website. We have no control over these sites and their contents and you use them at your own risk. Remember to read their terms of use.
Please note if you sign up to our mailing list you are agreeing to receive emails from us in the future relating to exciting Tom Gates news, competitions, new books or other things we think you’ll love. If at any time you want to stop receiving these emails, you can let us know by contacting us and we will stop. 
Free Gifts
All free gift offers are while stocks last and subject to change.
Finally…
If any provision of these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable then that invalid or unenforceable part will be deemed deleted from these Terms, such invalidity or unenforceability will not affect the other provisions of these Terms and they will remain in full force and effect.
These Terms and any disputes about them will be governed by the laws of England and the courts of England shall have exclusive jurisdiction as regards any claim, dispute or matter related to these Terms or this Website.
Contact us
You can email us at magic@sonyaanise.world with any questions, queries or complaints via our customer service team.

 
 

TERMS OF SALE

1. Introduction and Information About Us
1.1 These are the terms and conditions on which we supply products to you from this website. Please read these terms carefully before you submit your order to us. These terms explain who we are, how we will provide products to you, how to return products to us, what to do if there is a problem and other important information.
1.2 Sonya Anise is part of Books Beautiful Limited (“Sonya Anise”, “Books Beautiful”, “we”, “our”, “us”), a company registered in England and Wales. Our company registration number is 15583182 and our registered office is at Ground Floor 11 Manvers Street, Bath, BA1 1JQ, UK.
1.3 You can contact us by emailing magic@sonyaanise.world
1.4 If we need to contact you, we will do so by telephone or by writing to you at the email address you provided to us in your order.

2. Our Contract with You
2.1 The images of the products on the website are for illustrative purposes only. Although we have made every effort to display the colours of products accurately, we cannot guarantee that a computer or device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Also, the packaging of the product may vary from that shown in images on the website.
2.2 Our acceptance of your order will take place when a confirmation email is sent to you, at which point a contract will come into existence between you and us.
2.3 If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be for one of a number of reasons including because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, because of an issue relating to the personalisation of the product (see 5 (“Personalised Products”) below) or because we are unable to meet a delivery deadline you have specified.
2.4 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
2.5 Unless otherwise indicated to you, we currently accept orders via the website from locations in the UK and the EU only.
2.6 You must be aged 18 or over to order products from this website.

3. Delivery
3.1 Delivery charges will be as displayed to you on the website.  Additional charges (such as customs duty) may apply for delivery outside the UK.
3.2 During the order process, we will let you know when we will provide the products to you. We aim to ship your items within 2-5 days from receipt of order. Estimated delivery times are between 1 and 2 days from date of dispatch for UK customers, and between 5 and 7 days for all international customers. Delivery times are estimates only. You will receive an ‘item(s) dispatched’ email with your tracking information as soon as your order has been collected from us.
3.3 If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel the contract and receive a refund for any products you have paid for but not received.
3.4 The product(s) will be your responsibility from the time we deliver the product(s) to the address you provided to us.
3.5 Subject to 8 (“Intellectual Property”) below, you own the products once we have received payment in full for them.
3.6 We may have to suspend the supply of a product to deal with technical problems or make minor technical changes.
3.7 We may need certain information from you so that we can supply the products to you. If so, this will have been stated in the description of the products on the website. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we will inform you and either not take payment or, where we have already done so, offer you a full refund to your original method of payment. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
3.8 If you do not pay us for the products when you are supposed to and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. As well as suspending the products we can also charge you interest on your overdue payments.

4. Price and Payment
4.1 The price of the product (which includes VAT but not import duties) will be the price indicated on the order pages of the website when you placed your order. Delivery charges are not included in the product price. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see below as to what happens if we discover an error in the price of the product you order.
4.2 You must pay for the products before we dispatch them. Credit card payments are handled through a third party payment processor. This third party payment processor will collect and may retain your credit card information in order to process your payment. For further detail, please visit our Privacy Policy. Additional terms and conditions of your payment method provider may apply to your purchase.
4.3 We reserve the right to verify credit or debit card payments prior to acceptance. We may cancel or suspend your order if the payment method cannot be verified, is invalid, or is otherwise not acceptable for whatever reason. You are responsible for resolving any payment problems.
4.4 It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
4.5 If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
4.6 When ordering products from us for delivery to any address outside the UK, you may have to pay import duties and taxes, which are levied once the package reaches the specified destination. You are responsible for paying all customs import duties, taxes and additional charges which may apply to your order, including any applicable currency exchange fees.

5. Personalised Products
5.1 We sell certain products which can be personalised. If you have placed an order for a personalised product, please ensure you carefully review your personalisation information before submitting your order. In particular, please make sure that you check the name, spelling and grammar are correct as these cannot be changed once your order has been submitted.
5.2 We can refuse personalised orders at our discretion. If we decide to refuse a personalised order, your order will be cancelled and fully refunded.
5.3 Please note that our terms and policy regarding cancelling or returning your order (see 6 below (“Cancelling your Order and Returning Products”) does not apply to personalised products unless there is a manufacturing error or product defect.

6. Cancelling your Order and Returning Products
6.1 Subject to 5 above (see “Personalised Products”) and 6.7 below, You have the legal right to change your mind about your order, without giving any reason, within 14 days of receiving your order. You have 14 days after the day you receive the order to tell us.
6.2 To exercise your right to cancel, you must clearly communicate to us your decision to cancel (e.g. a letter sent by post or e-mail). You may want to, but do not have to, use the model cancellation form set out at the end of these terms.
6.3 If you have received your order, you should send back the products you wish to return to our customer services team within 14 days from the day on which we were informed of your decision to cancel (excluding personalised products, see 6.7 below). It will help us to process your return if you use the customer services label on the front of the delivery note and include in your package the delivery note with the returns information completed. You will have to cover the cost of returning the product. We will refund you the price paid for the product plus the costs of the original delivery (except where you only return some products in an order, in which case the original delivery costs will not be refunded) on receipt of the returned product, or within 14 days of receiving from you proof of returning the product, using the same means of payment as you used for the initial transaction.
6.4 Subject to 5 above (see “Personalised Products”) and 6.7 below, you may also return products beyond 14 days of receiving the product, up to 30 days, subject to the following conditions. For such returns, we will not refund the original delivery costs, and you will be responsible for the return delivery costs. You must pack up the product(s) securely and, using the customer services label on the front of the delivery note, send back to our customer services team, including the delivery note with the returns information completed.
6.5 In order to ensure the safe return of product(s) we recommend that you obtain evidence of postage from the post office and retain this evidence of postage until you have received your refund.
6.6 All refunds will be made via the original payment method.
6.7 Please note that we cannot accept returns of certain products, such as products stated on the website to be non-returnable or products which have been personalised.
6.8 We reserve the right to refuse to refund or exchange products that are returned to us that are not in a resalable condition.
6.9 You may return to us any product (including personalised products or products otherwise excluded from the cancellation/return rights above) that is damaged, or defective when it is delivered to you, or where we have delivered a product to you in error. You must indicate on the delivery form or on the invoice the reason for returning the product. Once we have confirmed that a product is damaged or defective when delivered, or was delivered in error, we will refund you the price paid for the product, plus your original delivery costs (except where you are returning only some products from an order) and the cost of returning the product to us.

7. Our Liability
7.1 Nothing in these terms shall limit or exclude our liability for:
    •    (a) death or personal injury caused by our negligence;
    •    (b) fraud or fraudulent misrepresentation; or
    •    (c) any matter in respect of which it would be unlawful for us to exclude or restrict liability.
7.2  If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both you and we knew it might happen.
7.3 We only supply products for domestic and private use. You agree not to use products for any commercial, business or re-sale purposes without our prior written consent. We have no liability to you for any loss of profit, loss of revenue, loss of business, loss of contract, business interruption, or loss of business opportunity.

8. Intellectual Property
8.1 We do not give you any right or interest in any copyright, trade mark, design right or any other intellectual property rights in any product nor the right to copy them.
8.2 We do not give any warranty or representation in respect of the trade marks or trade names of any of the products or brands featured on the website.

9. Other Key Terms
9.1  We may use your personal information as set out in our Privacy Policy.
9.2 We may transfer our rights and obligations under these terms to another organisation but this will not affect any standard of service you receive under these terms.
9.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
9.4 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking your contract with us, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date. We reserve our rights and remedies in any situation where you breach these terms.
9.5 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining sections will remain in full force and effect.
9.6 These terms may be updated anytime, so you should examine them as often as possible. For material changes to these terms, we will inform you by email or will make it clearly visible on this website to bring attention to the changes. If changes to these terms of sale are declared by a court of competent jurisdiction to be invalid or ineffective, the original terms you accepted will remain in full effect.
9.7 These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland. This choice of law does not affect any mandatory rights you may have under your domestic law.
9.8 Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can find out about the European Commission’s Online Dispute Resolution (ODR) platform here: http://ec.europa.eu/consumers/odr. Currently, we do not use alternative dispute resolution, including through the ODR platform, as a means of settling consumer complaints.