SHIPPING

SHIPPING

Shipping charges will be as displayed to you on the website.  Additional charges (such as customs duty) may apply for delivery outside the UK.

During the order process, we will let you know when we will provide the products to you. We aim to ship your items within 2-5 days from receipt of order. Estimated delivery times are between 1 and 2 days from date of dispatch for UK customers, and between 5 and 7 days for all international customers. Delivery times are estimates only. You will receive an ‘item(s) dispatched’ email with your tracking information as soon as your order has been collected from us.

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel the contract and receive a refund for any products you have paid for but not received.

The product(s) will be your responsibility from the time we deliver the product(s) to the address you provided to us.

You own the products once we have received payment in full for them.
We may have to suspend the supply of a product to deal with technical problems or make minor technical changes.

We may need certain information from you so that we can supply the products to you. If so, this will have been stated in the description of the products on the website. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we will inform you and either not take payment or, where we have already done so, offer you a full refund to your original method of payment. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

If you do not pay us for the products when you are supposed to and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. As well as suspending the products we can also charge you interest on your overdue payments.